bdt haze Privacy Policy

1 Introduction and Scope

This privacy policy applies to all services and activities of the bdt haze platform. When you use our website, open an account, make a deposit, or use any of our services, you agree to the terms of this policy.

bdt haze is committed to creating a safe and transparent environment for users in Bangladesh. Read our detailed information about bdt haze on the About Us page, where you will find a full description of our values and operations.

This policy has been prepared in accordance with applicable laws and data protection regulations in Bangladesh. In case of any dispute, our Terms and Conditions must be read alongside this privacy policy — both documents together form the complete agreement.

2 What Information We Collect

bdt haze collects various types of information, broadly divided into two categories: what you provide directly, and what is generated automatically while you use our services.

2.1 Information You Provide Directly

• Full name and date of birth
• Email address and mobile number
• National ID or passport number (for identity verification)
• bKash, Nagad, Rocket, or bank account details (for transactions)
• Residential address
• Communication history with the support team

2.2 Information Collected Automatically

• IP address and Device ID
• Browser type and operating system
• Session duration and navigation data
• Login and logout times
• Bet and gaming activity logs
• Transaction details and amounts

3 How We Collect Information

bdt haze collects information in the following ways:

3.1 Account Registration

When you create a new account on bdt haze, the information you provide in the registration form is stored securely in our database. This information is used to verify your identity and manage your account.

3.2 Identity Verification (KYC Process)

bdt haze follows a Know Your Customer (KYC) policy to ensure the security of financial transactions. Before a withdrawal or a transaction above a certain amount, we may ask for a copy of your identity document.

3.3 Cookies and Similar Technologies

Our website uses cookies for session management and to improve the user experience. Details about cookies are provided in section 7 of this policy.

3.4 Via Third Parties

In some cases, we may receive limited information from payment processors or identity verification service providers, used solely for fraud prevention and transaction verification.

4 Purpose of Using Information

bdt haze uses collected information only for specific and lawful purposes. We never use your information unnecessarily.

4.1 Primary Purposes

• Creating, managing, and verifying accounts
• Processing deposits and withdrawals (via bKash, Nagad, Rocket, and bank transfer)
• Managing bonuses and promotional offers
• Providing live chat and email support
• Resolving technical issues and improving platform quality

4.2 Security and Compliance

• Detecting and preventing fraudulent activity
• Preventing the use of multiple accounts
• Blocking unauthorized access to accounts
• Verifying age limit (21+)

4.3 Communication

We may send transaction notifications, account alerts, and relevant information to your email or mobile number. If you do not wish to receive promotional messages, you can opt out at any time.

5 Data Storage and Security

bdt haze uses industry-standard technology to protect your information. The key elements of our security measures are described below.

5.1 Encryption

Our website uses SSL (Secure Socket Layer) technology, which encrypts all data transmitted between your browser and our servers. Sensitive information stored in the database is also kept in encrypted form.

5.2 Access Control

Access to your information is limited to only those staff members who need it for their work. All staff are bound by strict confidentiality agreements and receive regular training.

5.3 Regular Audits

Our systems undergo regular security audits. Any identified vulnerability is addressed promptly.

6 Sharing Information with Third Parties

bdt haze never sells your personal information to third parties under any circumstances. However, limited information may be shared in specific situations:

6.1 Payment Partners

For mobile banking services such as bKash, Nagad, and Rocket, as well as bank transfers, the information required to complete a transaction (such as mobile number or account number) is shared with the relevant institution.

6.2 Gaming Software Providers

Gaming studios such as Evolution, Pragmatic Play, and PG Soft may receive the minimum necessary information to operate games. This information is used solely for the purpose of delivering the gaming experience.

6.3 Legal Obligations

If we receive a directive from a government authority or court in accordance with the laws of Bangladesh, we will be required to provide the necessary information to the relevant authority.

6.4 Business Transfer

In the event of any business restructuring or merger, user information may be transferred, but the terms of this privacy policy will remain in effect under the new ownership.

7 Cookies and Tracking Technologies

Cookies are small text files stored in your browser. bdt haze uses the following types of cookies:

7.1 Essential Cookies

These cookies are essential for the basic functioning of the site. They are used to maintain your login session and ensure security. These cookies cannot be disabled.

7.2 Functional Cookies

These cookies are used to remember your language preference, theme settings, and other personalised settings, making your next visit easier.

7.3 Analytics Cookies

We collect anonymous analytics data to understand how users interact with the site. This data is in aggregate form and cannot identify any individual.

7.4 Cookie Controls

You can disable or delete non-essential cookies through your browser settings. Please note that disabling certain cookies may affect how some features of the site function.

8 Your Rights

You have certain important rights over your personal information, which bdt haze respects.

8.1 Right to Access

You may ask us at any time what information we hold about you. Upon a reasonable request, we will provide you with a copy of that information.

8.2 Right to Correction

If any information held in your account is incorrect, you may request a correction. If you cannot make the change yourself from the account settings, please contact our support team.

8.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, financial transaction records and information required for fraud prevention may need to be retained for a specified period due to legal obligations.

8.4 Right to Object

You may object to promotional communications at any time. However, it may not be possible to opt out entirely from communications necessary for account management and security.

9 Account Deletion and Data Retention

You may request to close your account on bdt haze. Even after an account is closed, we retain certain information for a specified period for the following reasons:

• Financial and transaction records: up to seven years (in accordance with financial regulations)
• Identity verification documents: up to five years after account closure
• Support communication history: up to three years
• Information of banned or self-excluded users: for a defined period due to legal and protective reasons

Once the above periods have passed, we securely delete your information or convert it in a way that it is no longer personally identifiable.

10 Responsible Gaming and Age Verification

bdt haze provides services only to users aged 21 or older. We verify age through the date of birth and identity document provided at the time of account registration.

If a user is found to be under 21, the relevant account will be closed immediately and action will be taken in accordance with applicable law.

Read our responsible gaming guidelines to learn how you can set your own limits and get support if needed. bdt haze always puts the wellbeing of users first.

11 Policy Changes

bdt haze may update this privacy policy when necessary. If there is any significant change to the policy, we will notify you in the following ways:

• By publishing a notice on the website
• Via pop-up notifications when logging into your account
• By notifying you directly at your registered email

Changes take effect from the date the updated policy is published. If you continue using our services after the changes, it will be considered that you have agreed to the new policy. If you have further questions about our policy, you can find answers in the Frequently Asked Questions (FAQ) section.

12 Contact

If you have any questions, comments, or requests about this privacy policy, please contact us. The bdt haze support team is available in both Bengali and English, seven days a week, twenty-four hours a day.

This privacy policy applies only to the bdt haze platform. We are not responsible for the privacy policies of third-party websites or services. It is recommended that you read this policy carefully before using bdt haze's services.